E is for Energizing

This morning we received a call from a client's wife telling us that she is really impressed by our services and could not be more pleased with the job we are doing.  She said, "What you do really underscores the fact that you really are Superior!"

That call has nourished our souls.  Knowing that the service we provide is making a positive impact on another's life has energized every department here at Superior Health, Inc. from Intake, to Case Managers, to Nurses, to Aides, to Schedulers, to Performance Improvement, to Marketing, to Billing, to Payroll, right on up to Administration. We used this call as a learning tool.  We looked at how each department's handling of this case had led to that call.  How fortunate we are to have received that feedback because responses like that remind us of how fulfilling our jobs really are!

We would love to use your positive comments and constructive criticism as a learning tools as well.  Please comment here or call us at 610-685-7351  or toll free  at 866-893-0902 and let us know how we as Home Healthcare Agency can better serve you!